shipping & returns
HAIR BY RAE LLC is the operator of
() By placing an order through this the website you will be agreeing to the terms below. These are provided to ensure
both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Free Domestic Shipping ( U.S. ONLY)
No refund or returns unless
- The item was damaged or stolen during transit
- HBR processed the wrong length or color of HBR LUX Extensions
(HAIR BY RAE LLC) will
- refund the value of the goods returned
- send correct order
- give Store credit
3.2 Warranty Returns
HAIR BY RAE LLC will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items.
Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect HAIR BY RAE LLC to process your warranty claim within 7-10 days.
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if the stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 7-12 Business Days
4.2 Dispatch Time
Orders are usually dispatched within 2-3 business days of payment of the order Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.3 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.4 P.O. Box Shipping
HAIR BY RAE LLC will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.5 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.6 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.
4.7 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer service with the next steps.
7. Sales Tax
New York Sales Tax is added in your total
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please email us at
HAIR BY RAE LLC
New York City